Shipping policy
Shipping Overview
SUSUCAR ships orders directly from our U.S. warehouse network. Most orders are processed within 1 business day and delivered within 3-5 business days after shipment.
Free standard shipping is available on qualifying orders over $99 shipped within the contiguous United States.
Any applicable shipping charges are displayed at checkout before payment.
Order Processing
- Orders are normally processed within 1 business day.
- Orders placed before 4:30 PM CST Monday through Thursday are scheduled to ship the same business day.
- Orders placed before 3:00 PM CST on Friday are scheduled to ship the same business day.
- Orders placed after the cutoff time, on weekends, or on holidays will be processed on the next business day.
Same-day shipping is subject to stock availability, weather conditions, carrier schedules, and holidays.
Estimated Delivery
Most orders arrive within 3-5 business days after shipment. Delivery dates shown on the product page, order confirmation, or carrier tracking page are estimates and are not guaranteed.
Severe weather, holidays, carrier delays, incorrect address information, oversized shipments, and warehouse transfers may affect the final delivery date.
U.S. Warehouses and Shipping Carriers
Orders are normally shipped from the nearest U.S. warehouse with available inventory. If a product must be transferred between warehouses, additional processing time may be required.
SUSUCAR uses UPS, FedEx, USPS, DHL, and approved freight carriers. The carrier is selected based on the package size, weight, destination, product type, and warehouse location.
Free Shipping
Free standard shipping is available on qualifying orders over $99 delivered within the contiguous United States.
Free shipping does not apply to Alaska, Hawaii, APO/FPO addresses, U.S. protectorates, PO Boxes, international destinations, residential freight surcharges, expedited services, or other special-handling charges.
Packaging
Every order is carefully packed with protective materials to help reduce movement and damage during transit. Packaging methods may vary depending on the size, weight, shape, and fragility of the automotive part.
Additional packaging information is available on our Packaging page.
Sales Tax
Applicable sales tax is calculated automatically at checkout based on the shipping address and applicable state and local tax requirements.
Truck Freight Delivery
Large, heavy, or oversized automotive parts may ship by truck freight. The delivery location must be accessible to a freight truck, and someone must be present to receive and unload the shipment.
- Provide a valid daytime phone number so the freight carrier can schedule a delivery appointment.
- Make sure the delivery address is accessible to the freight truck.
- Be prepared to unload the shipment unless liftgate or other unloading service has been arranged.
- Completely inspect the packaging and product before signing the delivery receipt.
- Note all visible damage, missing items, crushed packaging, punctures, or shortages on the delivery receipt before signing.
- Keep a copy of the signed delivery receipt and all original packaging.
If no one is available at the scheduled delivery time, the shipment may be returned to SUSUCAR at the customer's expense.
Signing a clear delivery receipt without noting damage or shortages confirms that the shipment was received without visible shipping damage and may affect the customer's ability to file a freight claim.
Shipping Address Requirements
- Verify the complete shipping address before submitting the order.
- Include a valid daytime phone number with the order.
- Businesses operating from a residence may be classified as residential delivery addresses by the carrier.
- Residential, limited-access, liftgate, redelivery, or other carrier service charges may apply when applicable.
- Carriers may delay delivery if they cannot contact the recipient to arrange a delivery appointment.
Shipping Restrictions
The following destinations and address types are not currently supported:
- Alaska and Hawaii
- APO/FPO addresses
- U.S. protectorates
- PO Boxes
- Canada and Mexico
- Bermuda, Greenland, and Saint Pierre and Miquelon
- Africa
- Asia and Southeast Asia
- Central America and the Caribbean
- Europe and the Middle East
- Oceania
- South America
Damaged or Missing Shipments
Inspect the shipment as soon as it arrives. If the product, packaging, or shipment is visibly damaged or incomplete:
- Note all visible damage or missing items on the delivery receipt before signing.
- Keep a copy of the delivery receipt.
- Take clear photos of the product, outer packaging, shipping label, and damaged areas.
- Keep the product and all original packing materials for carrier inspection.
- Contact SUSUCAR as soon as possible with the order number, tracking number, and photos.
Lost Packages
If tracking shows that a package was delivered but it cannot be located, check the mailbox, garage, porch, household members, neighbors, building office, and other secure delivery locations.
If the package is still missing, or if tracking has not updated for several days, contact SUSUCAR so we can start an investigation with the carrier.
Returns and Warranty
Eligible products are covered by our 90-Day Return Policy . Unused items must be returned in their original condition. Return shipping is free for verified defective products or items shipped incorrectly by SUSUCAR.
Selected products include up to a 3-Year Limited Warranty against manufacturing defects. Warranty coverage varies by product. Review the product description and our Automotive Parts Warranty Policy for details.
Contact Us
For help with an order, delivery, damaged shipment, or missing package, email support@susucar.com. Include the order number and tracking number so our team can assist you more quickly.