Returns Policy - Susucar Auto Parts

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the Easy Returns Policy.

If you are unhappy with your order or should you wish to return or exchange a product, please contact us at any time from Monday to Friday within 90 days after you receive the item. A return shipping address will be provided, and you will get the refund within 14–21 business days after we receive the returned item.

Email us at support@susucar.com.

All of our products are eligible for 90- Day Easy Returns and must be shipped to us within 90 days of you receiving them. Returns can only be accepted for products that are unopened, unused, and still in their original packaging or with their tags still attached. We will only accept returned items in the same condition as we sent them.

Please make sure when returning something that you securely package the item, as anything damaged in transit and returned back to us due to being insufficiently packaged may receive no refund.

Refunds will be issued back to the original method of payment or as store credit only.

Reasons You Might Want to Return an Item

1. Quality Problems

Before the product is installed, it is found that the product has quality defects.

  1. Buyer needs to provide pictures or videos to show the problem.

  2. Return postage is undertaken by SUSUCAR.

  3. Please allow us to have 2–3 weeks of processing time to issue the exchange or refund. Our mechanic will inspect every returned item. After the inspection, if it is determined to be a manufacturing defect, you will get the exchange or refund within 24 hours.

  4. The returned item must be in brand-new and unused condition with original tags and packaging.

If you are not satisfied with our products, please contact us. We are dedicated to assuring that you will get top-quality products and service.

2. You Purchased the Wrong Item

  1. Return postage is undertaken by the buyer.

  2. Shipping fees are not refundable.

  3. Buyer must email us at support@susucar.com within 90 days after the item arrives.

  4. The returned item must be in brand-new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.

3. You Don't Want the Item

  1. Return postage is undertaken by the buyer.

  2. Shipping fees are not refundable.

  3. Buyer must email us at support@susucar.com within 90 days after the item arrives.

  4. The returned item must be in brand-new and unused condition with original tags and packaging. Any product that has been used does not qualify for a return or exchange.

4. Shipping Damage

We only use top shipping service companies, including USPS, UPS, and FedEx.

Please check the package when it arrives. Please DO NOT sign for any damaged package. It is your responsibility to accept the delivery in person and inspect the package before you sign anything.

If you notice that the package is damaged, please ask the delivery person to file a shipping damage claim immediately. Also, please provide us with your shipping damage case number, and we will help you get compensation from the shipping company as soon as possible.

5. We Shipped the Wrong Item

  1. Returned items must be in original condition.

  2. Buyer must email us at support@susucar.com within 90 days after the item arrives.

  3. We will be responsible for issuing you a full refund or sending you a new product once the returned item is received.

6. Cancellations / Refused Delivery

  1. Buyer must contact the sales representative as soon as possible.

  2. You may cancel your order free of charge at any time before shipping.

  3. If you cancel an order after shipping or refuse delivery (except for deliveries refused due to shipping damage), it will be treated as a return and may be subject to shipping charges and a restocking fee.

Restocking Fee: Up to 10% of the product price, where applicable.

No restocking fee will be charged for returns caused by shipping damage, defective products, or incorrect items shipped by SUSUCAR.

The Steps of Return

  1. Provide videos or pictures showing the issue or reason for the return, and send a picture of the labels attached to the package to support@susucar.com.

  2. Pack the product securely in the original box, seal it, and send us a picture of the packaged item.

  3. Send the product to the return address provided in our email or message.

  4. When the goods are sent out, send us the shipping receipt or tracking number in time. If you don't contact us, we can't help you with your return and refund.

  5. Our warehouse will confirm that the returned product is intact after receiving it, and then we will arrange your refund.

Thanks for your understanding.

Built Around the Repair, Not the Catalog

Why SUSUCAR

Built Around the Repair, Not the Catalog

Auto repair rarely starts with a part number. SUSUCAR organizes aftermarket engine and chassis parts around vehicle application, repair scope, package contents, and interchange details, making replacement-part selection more straightforward.

  • Clearer fitment information
  • Repair-focused parts and kits
  • Support when you need it
Learn About

FAQs

Where can I find the current return requirements?

Review the Returns Policy page for the current terms, eligibility requirements, and return instructions.

What should I do before sending an item back?

Read the Returns Policy and contact support when instructions or order-specific details are needed.

Can return eligibility depend on the item or condition?

Return requirements are defined by the current policy. Review the policy before taking any return action.

Where can I ask a return question?

Use Customer Support or Contact when the policy page does not answer your question.