Warranty Policy - SUSUCAR Auto Parts
All parts sold by SUSUCAR are backed by a 3-year limited warranty against defects in materials and workmanship under normal use. Coverage begins on the original purchase date.
Important shipping information: For warranty claims submitted more than 90 days after delivery, any required return must be shipped to China at the customer's expense. Customers also pay shipping costs for warranty replacement parts.
What Is Covered
This warranty covers a part that fails because of a defect in its materials or workmanship during the warranty period.
A part is not excluded from warranty review simply because it has been installed or used. Coverage depends on the cause of the reported failure.
What Is Not Covered
This warranty does not cover normal wear and tear or damage caused by:
- Incorrect installation, misuse, improper maintenance, or modification.
- Accidents, collisions, or environmental conditions.
- Failure of another vehicle component.
How to Start a Warranty Claim
- Email support@susucar.com with your order number, the affected part number, and a description of the problem.
- Include clear photos or a video showing the reported issue.
- Our support team will review the information and let you know whether additional details or a return inspection are needed.
Contact us before shipping a part back so we can provide the correct return instructions.
Warranty Replacements
If we confirm a covered defect, SUSUCAR will provide a replacement for the defective part at no charge. The customer is responsible for the cost of shipping the replacement part.
This warranty does not cover diagnostic charges, removal or installation labor, towing, or rental vehicle expenses.
Return Shipping and Fees
- Within 90 days of delivery: SUSUCAR covers return postage for verified quality problems under our Return and Refund Policy.
- More than 90 days after delivery: If a return is required for a warranty claim submitted after this period, you must ship the defective part to our designated return facility in China and pay the return shipping costs. Contact us for the correct return address and instructions before shipping.
- Replacement shipping: The customer is responsible for shipping costs for warranty replacement parts.
Contact us before purchasing a return label. Customer-purchased return-label costs are nonrefundable under these warranty terms.
No 20% restocking fee applies to verified quality problems or approved warranty claims.
Returns and Warranty Coverage
Our 90-day return policy and 3-year limited warranty serve different purposes. Standard returns must meet the conditions in our Return and Refund Policy. Installed or used parts are reviewed under the applicable quality or warranty terms rather than the standard return conditions.
Warranty Provider
HONG KONG DONG XI FANG TRADING LIMITED
Warranty Correspondence Address
Yiwu Warehouse
Room 515, Building 17A, Phase II
International Land Port E-commerce City
No. 15A, Fugang Avenue
Yiwu, Zhejiang 322000
China
Please contact us for product-return instructions before shipping.
Your Legal Rights
Some states do not allow certain exclusions or limitations of incidental or consequential damages. Where applicable, those exclusions or limitations may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.
