Shipping Policy

Free Shipping within the Continental U.S. Only
We work tirelessly to get the products you need to your door as quickly as possible. As a professional manufacturer of Auto Parts, SUSUCAR keeps improving the services in accordance with the concept to safeguard the security of auto service to better satisfy the customer’s needs and demands.

Delivery Time
√ Delivery time: 3 to 5 working days
Orders made with SUSUCAR will ship the same day when ordered before 4:30PM CST Monday through Thursday and before 3:00PM CST on Friday, except when affected by weather or holidays.
√ In case of delay, please consult us in advance and we will reply as soon as possible
√ Please contact us before opening returns or neutral/negative feedback, so that we can help solve your problems

MOTOR FREIGHT:
Please make sure that delivery location is accessible by a Motor Freight Truck. Someone must be present at the time of delivery to unload freight from truck. You must provide a good daytime phone number, where you can be reached to set an appointment for delivery. If no one is present at the time of delivery the shipment may be returned to SUSUCAR at customer’s expense.
PLEASE INSPECT YOUR MOTOR FREIGHT SHIPMENT FOR DAMAGES PRIOR TO SIGNING DELIVERY RECEIPT.
If you discover any damages or shortages, make a full description of the damages or list any shortages on the freight bill before signing.
IMPORTANT!!!
If you sign the freight bill without noting damages or shortages, then you are indicating to the freight carrier that the shipment was received complete and without damage.

(If you do not see a picture and message attached to your freight order with the information listed above, then your freight order may be tampered with.)

Shipping Addresses

To keep shipping costs as low as possible and provide you with the best possible service here are some tips when checking out online:
Make sure your shipping address is correct.
Businesses run out of a residence will be considered a residential address and charged as such for any delivery.
Include an accurate phone number when placing an order online. If anything happens with your shipment, we will need the best way to get in touch with you. Carriers often call ahead to verify that someone will be at your business to accept the delivery. If the carrier is unable to reach you, they may not be able to deliver your items.

So far, SUSUCAR would pay for USA shipping charges.
Excludes: Alaska/Hawaii, APO/FPO, US Protectorates, Africa, Asia, Central America and Caribbean, Europe, Middle East, Greenland, Canada, Mexico, Saint Pierre and Miquelon, Bermuda, Oceania, Southeast Asia, South America, PO Box

Shipping Partners

Shipping partners- USPS, UPS, FedEx & DHL company. Normally, we will ship the product customer ordered from the nearest warehouse. Customers will get their items in 5-10 business days. However, we can not promise products customers want are in stock every time. Transfer cargo needs more time. 

Damaged/Missing/Lost Items - Common Carrier
If any item or packaging is damaged or missing, or if you have any doubt about possible damage, you MUST do the following:
Note it clearly on the delivery receipt before signing
Keep your copy of the delivery receipt
Contact us within 1 business day
Keep the damaged packing materials for inspection
Take pictures of the damaged items and packaging
Lost Packages
If the tracking shows delivered but the orders are not in your mailbox or it has been a few days but still no update on the tracking, please notify us to solve this issue.