FAQs

Shipping

Shipping orders are usually shipped within two(2) business days after receiving the payments.The tracking No. available by message after sending.Orders made during promotional periods and special events may have longer shipping times, at the discretion of SUSUCAR. In this case, customers will be informed separately in advance.
Delivery is free for all items displayed in our website.
Usually there are neutral packaging and our company’s SUSUCAR logo packaging.
We regret that we are unable to deliver to the following addresses:
- United States: Alaska/Hawaii, APO/FPO, US Protectorates(exclude order less than 450g）
- PO Box

If the address is correct, you can contact with local post office to see if they have put the package to your neighbors’ home. Some customers with the same situation finally got the package from their neighbors. It’s also possible that your family members received it but forgot to inform you.

If all has been done but failed to find, please contact our customer service for help.Email us at susucarllc01@outlook.com

Your credit card payment did not go through for security. After calling your card issuing bank to confirm your payment, you can try again for your order and make it easily.

After Sales

  • -Beyond the warranty period;
  • -No valid proof of purchase, purchases from unauthorized resellers;
  • -Improperly operated devices and use (fall, compression,knock etc.);
  • -Damage and malfunctions due to uncontrollable external forces (such as floods, fires, earthquakes, lightning and traffic accidents);
  • -Lost or stolen products
  • -Non-quality-related issues (after 30 days of purchase)
  • -Free products
    • It begins the day you receive the product.
    Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.
    If you believe the item is defective and under warranty, please contact us at susucarllc01@outlook.com
    The warranty continues from the date of your original purchase. It won't be renewed after a replacement has been provided.
    We have two warehouses, please check and confirm with our service(susucarllc01@outlook.com) before returning.
    Unable to find satisfactory answers ? Contact Support