Warranty Policy

 

Understanding Our Automotive Parts Warranty: Comprehensive Protection for Your Vehicle

SUSUCAR stand behind every component we produce with a 1-Year Comprehensive Warranty - a commitment forged from of serving American drivers. ensuring technical reliability and rapid response to build trust for every vehicle owner.This policy isn't just paperwork; it's our engineering promise to your vehicle's performance.

Service Workflow

Smart Pre-Diagnosis

•  ASE-certified technicians assess:
  •  Manufacturing defects
  •  Material failures
  •  Compatibility issues
• Upload via official app:
   ▸ 15+ sec fault video recording
   ▸ Dashboard warning light status
   ▸ Recent maintenance records
  

1. Warranty claims refer to defects in workmanship or materials. The warranty does not cover the normal wear and tear of the product, products damaged due to environmental conditions products, damaged due to accidents or collisions; or product damage caused by other malfunctioning parts.

2. All products must be in their original condition. Products damaged as a result of misuse, improper maintenance, wrong installation, or modification will not be covered by the warranty.

3. Buyer needs to pay replacement shipping cost.

4. We will not refund any label cost. If the item is defective, pls contact us the first time. We will try our best to help you solve the problem.

5. When enacting a warranty claim, please provide us with photos or a video of the defective item, showing the problem that occurred with this product.